The Rail Works Terms & Conditions
1. Making a booking
Bookings can be made by contacting us by telephone and/or email. We regret we cannot accept bookings where all the guests are under the age of 21.
Once we have received your deposit payment, we will confirm your stay by issuing a booking confirmation by email. Please check the details & contact us immediately if there are any errors or omissions to any information which appears on the confirmation or any other document as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies.
Number of persons
The number of persons must not exceed the maximum number of sleeping places indicated on the website.
You will be contacted by our property manager who will give you instructions with regard to key collection and check-in.
In order to confirm your booking, an initial deposit (or full payment if booking within 12 weeks of arrival) must be paid at the time of booking by bank transfer. This deposit is refundable (minus 20% admin) providing we can fill your date.
The balance of the cost of your booking is due 8 weeks after your deposit payment (or at the time of booking if date is within 12 weeks). If we do not receive the full balance on time we reserve the right to treat your booking as cancelled by you.
2a Security Deposit
You must pay a security deposit of £500. The cost of any damage to the property or any service charges incurred by you or any member of your party (for example excess cleaning charges and security call outs) will be deducted by us from the security deposit at the end of your stay. If no deductions are required, your security deposit will be refunded in full to you within 14 days after your departure from the property. If the security deposit is not sufficient to cover any damage caused or service charges incurred by you, you will be responsible for paying us any additional monies required immediately on request from us.
You accept responsibility for the rooms under hire, their furnishings and equipment, and the behaviour of your guests. Any damage caused to these may result in an additional charge to rectify such damage, and additional charges may be raised to cover any loss of business incurred as a result of the damage. We reserve the right to escort from our premises any guests who, in our opinion, are causing excessive noise, disruption or actual damage.
No bolts, nails, tacks, screws, or any other objects are to be driven into the interior or exterior of our properties, nor is any adhesive substance, including “blue tak” to be attached to any surface.
4. Your contract
A binding contract comes into existence when the deposit payment is paid. If you cancel after paying the deposit, our normal cancellation charges will apply.
5. The cost of your stay
The price of your stay will be confirmed at the time of booking.
6. Changes by you
Should you wish to make any minor changes to your confirmed booking, you must notify us by email as soon as possible.
7. Cancellation by you
Should you need to cancel your stay after the contract has begun, the party leader must immediately advise us in writing. As we incur costs from the time we confirm your booking, and may be unable to re-sell your period of stay, the cancellation charges will be 20% of the booking total.
8. Changes and cancellation by us
Occasionally, we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
9. Prices and Website Accuracy
We reserve the right to increase or decrease the prices of accommodation at any time. Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance.
10. Outside Contractors
Beatnik Breaks Ltd reserve the right to refuse access to a contractor.
Only Event Companies approved by Beatnik Breaks Ltd may work on behalf of the client.
All third parties providing services must be fully covered by public liability insurance, and can provide all health and safety documentation reasonably required by us.
Beatnik Breaks Ltd is not responsible for any claim resulting from an act or default by the contractor, staff or agents or caused by any equipment supplied by them.
11. Complaints procedure
In the event of any problems you must contact us immediately, plus you undertake to do your best to resolve or minimise the problem in order to avoid any prejudices that could result. You must immediately notify us by telephone on the day of your arrival, confirming your complaint in writing within 24 hours by fax or by e-mail of your departure. You are obliged to give us the time necessary to resolve the problem.
12. Our Liability to you
We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever.